Choose this option ONLY if you are capable of supporting any and all customer replies to the address on your confirmation/cancellation emails. By replacing the firstname.lastname@example.org default address for customer service to your own, you are completely responsible for forwarding any customer service emails to your own address to us. We can still handle customer service for you but we must receive all communications either from you or the customer in order to do so.
If you maintain your own customer service department, your agents can work with ours. However, timely handling of all customer inquiries is critical when cancellation policy windows are in effect. By contract you are responsible and will incur commission chargebacks on any hotel charges that cannot be refunded on customer disputes when service is not handled in a timely manner.
If you understand the above and still wish to change the address on automated system emails, submit a case to request this functionality and include the replacement email address in order that your request can be reviewed for permission.
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