In response to Covid-19, you can now quickly view the latest status for accommodation bookings worldwide using the new ‘Query Booking Status’ application.
Bookings up through May 2020 that met the global force majeure "flex policy" time period will be labeled as Yes: Expedia Collect bookings worldwide that were made prior to March 19, 2020, with check-in date after March 19, 2020 and before June 1, 2020.
For bookings with a check-in date of June 1st 2020 or later the tool displays information on whether the booking (i) has been converted to refundable (Refundable), (ii) eligible for a date change directly with the hotel (Hotel re-book), or (iii) those where the original hotel policy continues to apply (Hotel Policy).
Here's how in 3 simple steps:
1. Sign into your EPS Account (https://expediapartnersolutions.com/sign-in)*
2. Select the “Query booking status” application
3. Download the .CSV file and view the full list of applicable bookings
Tip: You can use the .CSV file to search for specific booking IDs or to filter for bookings that are still showing as Active and within the force majeure flex dates.
*If you don’t yet have access to your EPS Account, please speak to your EPS account manager.
While the COVID-19 outbreak is rapidly changing, we are committed to keeping you informed. We continue to advise you check for the latest guidance at https://expediapartnersolutions.com/covid-19