How to Contact EPS Partner Support

We want to provide you the best support possible when you contact EPS Partner Support.  To help us ensure timely resolution for your questions, we recommend you use our support form on https://support.expediapartnersolutions.com/hc/en-us when you contact us.  Using our support form rather than email allows support cases to be routed and prioritized better with our EPS Partner Support team. Another great benefit to using our web form for support cases is that attachments you send us can be a lot larger than what some email services may allow.  Managing your support cases when logged in to our EPS Service Desk can be easier than managing your cases via email as well.

To create a support case using our support form, just follow these steps:

1. Go to our EPS Service Desk at https://support.expediapartnersolutions.com/hc/en-us
2. Sign in using your email address and password you created previously, or if your email address is not registered with us on our EPS Service Desk, sign up.
3. Press the large Contact Support button on our home page

• For a standard Support case - select the Affiliate API/Account Help option
• For a Site Review - select the Request Review Of Your EPS Integration for Launch Approval option

1. Fill out all required fields on the web form.  Try to be as clear as possible in your description about the question you have.  The more information you provide us about your question the quicker we can help you resolve your case with fewer interactions to get to the root question you have.
2. Include any additional details you think might be helpful in our research.

• If you are getting errors in API responses, for instance, include the API request and response logs where you received the error.

To manage your support cases you previously submitted, just follow these steps:

1. Go to our EPS Service Desk at https://support.expediapartnersolutions.com/hc/en-us
2. Sign in using your email address and password you created previously
3. Click on your name in the upper-right corner of the site
4. Click on My Activities.  Here you will see the support cases you requested, requests you are CC'd on, contributions you made to our community forums and articles or posts you are following.
5. You can respond to your open support cases by going to the case and sending a response.