How to Manage Billing Statement Emails

Summary
This guide explains how Partners can start or stop receiving billing statement emails by contacting their Portal admin to update user permissions.

Introduction
This article is for Partners who need to manage who receives billing statement notification emails. Please note that these preferences cannot be changed directly and require action from your organization's designated Portal admin user. If you are unsure who your Portal admin is, please contact Partner Support for assistance.

How to Start Receiving Billing Statement Emails

Step 1: Contact Your Portal Admin
Contact your organization's Portal admin user. You will need to provide them with the full name and email address of the person who needs to be added to the billing statement notification list.

Step 2: Admin Assigns Permissions
Your admin will add the new user to the Portal (if they don't already have an account) and assign them the necessary permissions to receive billing statement emails. Once this is complete, the user will receive the next scheduled statement email.

How to Stop Receiving Billing Statement Emails

Step 1: Contact Your Portal Admin
Contact your Portal admin user and request that your email address be removed from the billing statement notification list.

Step 2: Admin Updates Permissions
Your admin will update your user profile in the Portal to remove the permission for receiving billing emails. You will no longer receive these notifications once the change is saved.

Need More Help?

Only users with specific permissions assigned by a Portal admin will receive billing statement emails. If you have any questions or need further assistance managing these notifications, please contact Partner Support.