How to Get Help with Specific Itineraries

Summary
Learn where to find itinerary-specific information, such as booking details and refund status, by using Affiliate Voyager or contacting Customer Service directly.

Introduction
This guide is for Partners who have questions about a specific reservation. Information like refund status or booking details is not available directly in the Portal. 

Follow the steps below to find the correct channel for your inquiry and get the fastest resolution.

Step 1: Use Affiliate Voyager for Self-Service

The fastest way to manage your bookings is through Affiliate Voyager. If your organization uses this tool, log in to your account to self-service many common customer service related inquiries, including:

• Viewing booking details
• Managing reservations
• Checking refund statuses
   

Step 2: Contact Customer Care Team

If you cannot find the information you need in Affiliate Voyager or do not have access, the Customer Care team can assist with any itinerary-specific questions relating to booking modification, refunds and cancellation. 

To contact them:

• Reach out to our Customer Care team for assistance by email: A2A@expediagroup.com
• If the matter is urgent, then please call them using the specific phone number provided by your account manager.

Step 3: Prepare Your Information Before Contacting Support

To help the Customer Care team resolve your issue quickly, please have the following information ready:

• Your full name and contact details
• The itinerary or booking number
• The name of the traveler
• Date of booking and/or travel
• Details about your request (e.g., date a refund was requested)

Having this information prepared will lead to a much faster resolution.